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VeriSoft Support, Installation and Maintenance

Product Support -

Product Maintenance and Support includes support issue resolution, software assurance (version upgrades), updates and options for additional software at your volume discount. For instance, A 210 person enterprise, purchasing 210 licenses with Support and Maintenance would be able to buy an additional 20 licenses for new employees at the 201-1000 user rate during the Maintenance and Support period. The same enterprise without Maintenance and support would purchase those same 20 licenses at the 11-200 rate of $69 per user. Enterprises may only purchase ONE introductory bundle. Additional licenses will be sold at the individual user rate. 8X5x5 Support will have a resolution guarantee of 24 hours. 24X7x7 support customers will have a 4 hour resolution guarantee.

Option 1:

8x5x5 Support:  8AM - 5PM M-F (Pacific Time) -

• 1 Year - 18% of the Purchase Price Prepaid for 1 year
• 2 Years - 16% of the Purchase Price Prepaid per year for 2 Years
• 3 Years - 14% of the Purchase Price Prepaid per year for 3 Years

Option 2:

24x7x365 Support: 24 Hour On Call Support -

• 1 Year - 25% of the Purchase Price Prepaid for 1 year
• 2 Years - 23% of the Purchase Price Prepaid per year for 2 Years
• 3 Years - 20% of the Purchase Price Prepaid per year for 3 Years

Product Consulting, Training and Installation

Consulting, Installation and Training – These are per person / per day charges or per person / per hour charges for remote services. Services are provided during the hours of 8am – 5pm M-F only. After-Hours rates are subject to an upgrade of 50%.

Remote Install, Training and Consulting: $150 Per Hour

Onsite Install and Consulting: $1600.00 per day (minimum 2 days) plus T&E Actual Expenses